Job Description
Why This Role Exists
Nova is growing its managed VoIP business at a pace that has outrun our current support bandwidth. Small and mid-sized businesses depend on us to keep their phone systems running without interruption, and we need a technician who can own that reliability — configuring, troubleshooting, and supporting hosted and on-premise VoIP deployments for a client base that expects fast, competent answers.
About Nova
Nova Technologies is a boutique VoIP and telecom provider serving small and mid-sized businesses. We deliver hosted VoIP, on-premise PBX systems, managed network services, structured cabling, and nationwide rollout coordination. We're also building out AI-driven services — voice agents, call transcription, sentiment analysis, and analytics — as a practical extension of what we already do well: keeping our clients' communications running smoothly. Our reputation is built on trust and follow-through, not volume, and we intend to keep it that way as we grow.
About the Role
A year into this role, you'll be the person clients ask for by name when a system issue needs a fast, correct fix. You'll have a working command of our hosted and on-premise VoIP environments, a track record of resolving support tickets without repeat visits, and enough judgment to know when to escalate versus when to solve it on the spot. This role is on-site at Nova, with occasional client-site work in the surrounding area.
What You'll Do
• Configure, provision, and troubleshoot hosted and on-premise VoIP systems for client accounts
• Diagnose and resolve voice quality, call routing, and connectivity issues, working through root cause rather than temporary fixes
• Support client onboarding and system cutovers, including testing and validation before go-live
• Maintain accurate documentation of system configurations, client environments, and ticket resolutions in ConnectWise
• Coordinate with network and cabling technicians on multi-part installs where VoIP performance depends on underlying infrastructure
• Communicate directly with clients during support calls in a way that builds confidence, not just resolves tickets
What We're Looking For
Required:
• Experience supporting VoIP systems in a production environment (hosted or on-premise PBX platforms)
• Solid understanding of networking fundamentals — QoS, VLANs, SIP trunking, and how they affect call quality
• Comfort troubleshooting under time pressure without losing track of documentation
• Clear, professional communication with clients who may not be technical
Preferred:
• Familiarity with a hosted VoIP platform
• Experience with ConnectWise or a comparable PSA/ticketing system
• Exposure to structured cabling or on-site network installs
• Interest in how AI tools (transcription, sentiment analysis, voice agents) apply to telecom support work
Compensation
Compensation is commensurate with experience. Details are shared during the interview process
...Production Assembler 1st ShiftElucent Medical is a medical device company focused on developing surgical navigation technologies, particularly for cancer surgery, to improve patient outcomes through precision and efficacy. The company's solutions are designed to transform...
...Physical Therapist Location: Eaton Rapids, MI Agency: Jackson Therapy Partners Pay: $1,956 to $2,156 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP...
...a part-time, hourly opportunity to support the NYC DoE with language services. Minimum Qualifications Fluent in English and Spanish. Must be 18 years of age or older and have U.S work authorization. Provide proof of COVID-19 vaccination. Be willing to travel...
...Job Description Job Description We have an exciting opportunity for a PRN Registered Nurse to join our upscale plastic surgery center! A bit about the position: Promotes and restores patients' health for H/K/B patients by completing the nursing process; collaborating...
...Job Title Compensation is variable between $500 to $1,000 per month (US Dollars) WHILE WORKING FROM HOME!! We are seeking high-level virtual assistants with good ENGLISH skills (Written and Spoken). Job Description We are looking for a Virtual Assistant who will...