Job Description

Help Desk Technician I

Join our team and live the Ollie-tude! Ollie's Core Values:

• BE A TEAM PLAYER - Associates are expected to be supportive and work together.
• BE CARING - How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED - Live the "good stuff cheap" mindset.
• BE COMMITTED - Operate with grit, passion, tenacity, and action.
• BE GROWING - How do we get better every day?
• BE REAL - Associates should be honest, transparent, genuine, trustworthy, and sincere.

Competitive Benefits:

• Medical, Dental, Vision, and RX coverage after 30 days of employment.
• 401K, Company match begins at Associate enrollment
• Strong career growth & talent development culture
• 20% Associate discount on all Ollie's purchases.
• Vast array of voluntary benefits

Position Overview:

The Help Desk Technician I serves as the IT reference coordinator to provide assistance to company users. Responsibilities also include assisting with first level problem solving, solutions and proper user of systems.

Primary Responsibilities:

• Provide prompt first and second level problem resolution to support center, distribution center, and store associates.
• Test and debug software and hardware issues in order to provide solutions to reported problems.
• Assist with coordinating the resolution of hardware/software system problems.
• Perform more advanced troubleshooting and assist users through more advanced procedures.
• Advise and assist end users with the operation and use of systems.
• Coordinate and maintain a log of request activities of the Help Desk; prioritize requests according to importance and length of time in queue.
• Configure and install desktop systems, thin client terminals, and laptops.
• Configure and install store systems.
• Perform periodic maintenance of systems at the support center, distribution centers, and stores.
• Provide professional customer service to managers and users.
• Complete any additional responsibilities as assigned

Qualifications:

• High school diploma or equivalent required.
• 1 year experience in Information Technology.
• Ability to work a flexible schedule to include occasional evenings, weekends, and holidays.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Excellent analytical skills.
• Accuracy and attention to detail.
• Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull over 100 pounds.
• Ability to remain in a normal seated position regularly.
• Ability to see, hear, and speak regularly.
• Ability to grip, reach, and pinch with arms and hands frequently.
• Ability to bend and twist occasionally.

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.

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